Salary Range: $17.00- $23.00 per hour<\/p>\n
Depends on Experience (DOE)<\/p>\n
Summary:<\/strong><\/p>\n The Care Team Specialist is responsible for greeting patients, clients, and visitors entering the clinic. The Care Team Specialist is also responsible for checking-out patients, becoming familiar with all self-pay and third party insurances, creating appointments for patient, providing a patient plan connecting them to needed services and ensuring all care team information was input correctly. Customer service is a core competency for the Care Team Specialist.<\/p>\n Responsibilities:<\/strong><\/p>\n \uf020 Greet patients, clients, and visitors when they are checking out following all organizational customer service guidelines (refer to Customer Service Policy).<\/p>\n \uf0b7 Checks-out the patient following their appointment through NextGen enterprise practice management.(EPM) auto flow process, which includes updating the patient\u2019s demographics, and scheduling follow up appointments.<\/p>\n \uf0b7 Printing out a Patient Plan through the NextGen electronic health record (EHR).<\/p>\n \uf0b7 Printing out Patient Education if applicable to patient.<\/p>\n \uf0b7 Printing out information regarding new medications and giving them to patients as they are checking Out.<\/p>\n \uf0b7Creates needed follow up and preventive screening appointments for patients after their visit with the provider.<\/p>\n \uf0b7Generate Same\/Next Day reports to prepare for patients coming for their appointments and to see what additional services they qualify for.<\/p>\n \uf0b7Answer telephones (includes scheduling appointments) and provide information on Clinic operations following La Maestra\u2019s established Phone Call Etiquette.<\/p>\n \uf0b7Schedule appointments using the PCMH script for all departments and sites and corrects scheduling Errors.<\/p>\n \uf0b7 Assign patients to a Primary Care Provider (see PSR Procedures and Protocols) when appropriate.<\/p>\n \uf0b7 Re-assign patients to a Primary Care Provider (see PSR Procedures and Protocols) when appropriate.<\/p>\n \uf0b7 Re-schedules patients if provider is unavailable while following the PCMH script.<\/p>\n \uf0b7 Always maintain La Maestra\u2019s Phone Call Etiquette (see PSR procedures and Protocols).<\/p>\n \uf0b7 Check clinic voicemail messages and take appropriate action (i.e. call back patient, schedule appointment, forwarding message information to intended recipient, etc.).<\/p>\n a. All voicemails are expected to be checked daily.<\/p>\n \uf0b7 When Checking out the patient, if patient is no longer covered, Care Team Specialist must inform patient, explain payment options and arrange for payment according to sliding fee scale when appropriate and give the patient information regarding obtaining insurance if applicable.<\/p>\n \uf0b7Responsible for being familiar with the guidelines and standards of government programs and health insurances the clinic is engaged in and patients\u2019 use, in paying for services.<\/p>\n \uf0b7Responsible for scanning and archiving documents into patients chart in a timely manner.<\/p>\n \uf0b7Call patients if the patient did not check out to schedule any preventive services.<\/p>\n \uf0b7Inputs Imaging Referral orders into EHR for In House ultrasounds and X-rays .<\/p>\n \uf0b7Generates Referrals that are in the referral tab when patient is in Check out.<\/p>\n \uf0b7Schedules appointments for In House Referral orders that were completed by the time the patient Check oust.<\/p>\n \uf0b7Ensures that all Care Team information was correctly placed in the system by other staff as the patient Checks Out and passes out Patient Satisfaction Surveys.<\/p>\n \uf0b7Provides weekly productivity reports to supervisor.<\/p>\n \uf0b7Attend daily huddles for their Care Team.<\/p>\n \uf0b7Other functions as directed by the supervisor.<\/p>\n \uf0b7Maintain effective communication and working relationships with other employees and patients.<\/p>\n Job Requirements:<\/strong><\/p>\n Education:<\/strong>\u00a0High School Diploma or GED.<\/p>\n Certification:<\/strong>\u00a0Medical Assistant Certificate preferred.<\/p>\n Experience:<\/strong>\u00a01-2 years\u2019 experience in a physician office or hospital setting as a Patient Services Representative or registration preferred.<\/p>\n Verbal and Written Skills to perform the job:<\/strong>\u00a0Bilingual (English\/Spanish) preferred. Familiarity with basic word processing, spreadsheet, and database applications. Accurate keyboarding skills.<\/p>\n Technical knowledge and skills required to perform the job:<\/strong>\u00a0Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups. Demonstrate high levels of self-initiation and direction. Knowledge of communities we serve. Knowledge and experience working in medical settings and interacting collaboratively with medical teams. Skill in analyzing situations and making timely decisions.<\/p>\n Physical and Mental Requirements:\u00a0<\/strong>Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and\/or carry up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<\/p>\n La Maestra Community Health Centers is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, national origin, age, sexual orientation, gender, disability or any other legally protected status.<\/em><\/strong><\/p>\n","protected":false},"author":6,"featured_media":0,"template":"","meta":{"cybocfi_hide_featured_image":"","_promoted":"","_job_location":"City Heights","_application":"https:\/\/lmfc.quickbase.com\/db\/bm92hn2z5?a=showpage&pageid=2","_company_name":"La Maestra Community Health Center","_company_website":"http:\/\/lamaestra.org","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-4456","job_listing","type-job_listing","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/lamaestragme.org\/index.php\/wp-json\/wp\/v2\/job-listings\/4456","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lamaestragme.org\/index.php\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/lamaestragme.org\/index.php\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/lamaestragme.org\/index.php\/wp-json\/wp\/v2\/users\/6"}],"wp:attachment":[{"href":"https:\/\/lamaestragme.org\/index.php\/wp-json\/wp\/v2\/media?parent=4456"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/lamaestragme.org\/index.php\/wp-json\/wp\/v2\/job-categories?post=4456"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/lamaestragme.org\/index.php\/wp-json\/wp\/v2\/job-types?post=4456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}